The integration of Bitrix24 into the jewelry industry

About company

Working with clients, the prioritiesarethe individual approach, the original design solutions for each individual product. The trade is conducted both in retail outlets and on the website of an online store.
The jewelry enterprise "Onix" successfully works in the Ukrainian market already more than 25 years,it has taken part in more than 30 international exhibitions.

Project Team

Serhiy

Middle Back End Developer

 Serhiy
Victor

Back End Team Lead

Victor
Alexander

Project Manager

Alexander

Task

  • To optimize the work of the sales department;

  • To structurethe joint activities of several warehouses of the enterprise.

Solution

During the integration of Bitrix24 our managers have automated the processes of accepting and processing orders, as well as notifying customers. This made possible to identify the weaknesses of management in the enterprise, which were not initially in the field of view of the customer. The integration of CRM with Rozetka and Nova Poshta logistics platforms was carried out. Our team carried out work on the customization of Kanban for the warehouses: the images of goods were added to product cards, which significantly accelerated the processes of interaction between departments of the enterprise.

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The result

The jewelry enterprise "Onix" due to the integration of Bitrix24 was able to solve the long-term problems in the work process:

The automation of order processing has reduced the time spent by managers on working with clients and the warehouse;

The interaction of employees of different warehouses with each other and with managers was clearly structured due to Kanban;

The "Weaknesses" in the management system were eliminated, the possibility of using effectively the instruments of marketing has appeared.

 

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