The integration of Bitrix24 into the jewelry industry
- To optimize the work of the sales department;
- To structurethe joint activities of several warehouses of the enterprise.
During the integration of Bitrix24 our managers have automated the processes of accepting and processing orders, as well as notifying customers. This made possible to identify the weaknesses of management in the enterprise, which were not initially in the field of view of the customer. The integration of CRM with Rozetka and Nova Poshta logistics platforms was carried out. Our team carried out work on the customization of Kanban for the warehouses: the images of goods were added to product cards, which significantly accelerated the processes of interaction between departments of the enterprise.
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The jewelry enterprise "Onix" due to the integration of Bitrix24 was able to solve the long-term problems in the work process:
The automation of order processing has reduced the time spent by managers on working with clients and the warehouse;
The interaction of employees of different warehouses with each other and with managers was clearly structured due to Kanban;
The "Weaknesses" in the management system were eliminated, the possibility of using effectively the instruments of marketing has appeared.
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